Terms & Conditions

Terms & Conditions

  1. Introduction

1.1 The Company: Dave Long Coach Travel (www.davelongcoachtravel.ie) is a privately owned company that trades as ‘West Cork Transfers’ and ‘WCC Group’. Our principal address is Bus Stop, Market Street, Skibbereen, Co. Cork.

1.2 Definitions: In the following terms and conditions (T&Cs), the terms ‘the website’, ‘this website’ and ‘our website’ refer to westcorktransfers.ie; ‘we’, ‘us’ and ‘our’ refer to West Cork Transfers; ‘passenger’ refers to any person or group we have agreed to carry in our vehicles; ‘client’ refers to the organisation, individual or agent who contracts our services; ‘you’ or ‘your’ refer to our passengers, clients and website users; ‘luggage’ refers to the personal property of any passenger accompanying them on board our vehicles.

1.3 The Agreement: Please read the T&Cs carefully, as they constitute a binding legal agreement between you and us regarding your use of our transfer services and website [westcorktransfers.ie]. These T&Cs apply to all parties at all times. By using our website or purchasing/reserving any of our services, you accept these T&Cs. You are bound by our T&Cs regardless of whether you book a taxi, cab, hackney or minibus via our website or any other means. By booking with us, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old. These T&Cs apply whether a contract has been made in writing or verbally. If you do not agree with our T&Cs, you must not use our website or services.

 

  1. Pricing Policy

2.1 Calculation: The price of the transfer service relates to the cost of hiring a vehicle and driver or reserving a seat in a vehicle. It is calculated based on various factors, including distance, route, time of travel, number of passengers, type of vehicle, toll charges and other relevant information provided by the client during booking. While we typically take the most direct route, the actual route taken is at the discretion of West Cork Transfers and our drivers.

2.2 Agreement: By making a booking, you agree to the price quoted. The price applies only to the agreed-upon journey and details provided during booking. Any changes to the travel plan, such as detours or additional pick-ups and set-downs, will incur extra charges. Extra charges will also apply if additional luggage is not indicated during booking and requires a larger-sized vehicle. All additional charges are the responsibility of the client/passenger unless otherwise specified.

2.3 Pricing Variations: Prices are subject to change without notice, especially during festive seasons (such as Christmas, New Years and Easter), bank holidays and other peak periods.

 

  1. Booking Policy

3.1 Agreement: A booking or reservation relates to the provision of specific requirements to West Cork Transfers. By making a booking, you agree to purchase a transfer service at the quoted price.

3.2 Your Responsibility: Bookings must be made at least 3 hours in advance of the pick-up time. All pick-up dates and times supplied to us must be in the Irish time zone. Clients are responsible for ensuring bookings are made in consideration of check-in times or departure times and following guidelines provided by their transport providers (e.g. your airline). We are not liable for costs incurred due to insufficient allowance of travel time or unforeseen circumstances.

3.3 Our Responsibility: If a booking made within the allocated time cannot be fulfilled due to vehicle or driver unavailability, we will cancel and refund the total amount.

3.4 Vehicles: While clients may specify the vehicle size at the time of booking, we reserve the right to provide a suitable vehicle without prejudice to the booking specifications.

3.5 Terms: We reserve the right to refuse, reject or terminate any booking or any request placed using, but not limited to, deceptive or fraudulent means.

 

  1. Payment Policy

4.1 Procedure: Clients must pay in full for our services through our website at the time of booking the transfer. Payment options include Stripe, Google Pay or Visa/MasterCard.

4.2 Your Responsibility: When making a payment, you must ensure that all details provided are accurate and that you are an authorised user of the payment method with sufficient funds to cover the cost. It’s your responsibility to promptly inform us of any changes to these details.

4.3 Authorisation and Refunds: By making a booking, you authorise us to bill your payment method and to provide personal or payment information to our trusted third-party payment processors. West Cork Transfers makes no representations about any third parties’ privacy practices. All purchases are final and non-refundable unless expressly stated otherwise at the time of booking.

4.4 Tipping: Tips for drivers are discretionary and should be given directly to the driver.


  1. Cancellation and Refund Policy

5.1 Cancellation Policy: Both the client and West Cork Transfers reserve the right to cancel bookings. Valid reasons may necessitate West Cork Transfers cancelling a booking or failing to complete the agreed transfer journey. If a booking made within the allocated time cannot be fulfilled by us due to vehicle or driver unavailability, we will cancel and refund the full amount.

5.2 Refund Policy: All bookings and purchases are final and non-refundable unless expressly stated otherwise at the time of booking. Under certain circumstances, clients may be considered for a partial or full refund. Refunds are solely at the discretion of West Cork Transfers. West Cork Transfers shall not be liable to pay any compensation for consequential loss or any other form of compensation.

5.2.1 No-Shows: No refunds for passengers who fail to show up, for whatever reason, without notice. If we cannot establish contact with the client or they fail to inform us of a delay, the booking will be considered a no-show, and no refund will be issued. Passengers who opt for alternative transportation without waiting for their assigned driver will not be eligible for a refund.

5.2.2 Cancellation After Dispatch: Refunds are not applicable for cancellations made after the dispatch of our vehicles.

 

  1. Terms of Carriage

6.1 Compliance: Every passenger must comply with the Road Traffic (Public Service Vehicles) Regulations, 1963, and conduct themselves appropriately at all times. The authority of our drivers applies fully to all services. Other conduct requirements:

  1. i) All passengers are expected to behave respectfully towards our drivers, employees, and fellow passengers at all times.
    ii) Passengers must wear seat belts while the vehicle is in motion.
    iii) When travelling with children under their supervision, passengers are responsible for ensuring that the children are appropriately secured in a seat; child seats, subject to availability, should be utilised.
    iv) Passengers are required to store all luggage, bags, etc., safely and securely.
    v) Smoking and the use of e-cigarettes are strictly prohibited inside our vehicles.
    vi) The consumption of alcoholic beverages, other drinks or food is strictly prohibited inside our vehicles.
    vii) The driver’s decisions onboard our vehicles are final and must be adhered to by all passengers.
    viii) Passengers who violate our rules may be asked to leave the vehicle.
    ix) The driver may remove any passenger whose behaviour jeopardises safety.
    x) We reserve the right to immediately ban any passenger for serious breaches of our rules or terms and conditions, as determined by West Cork Transfers.

 

  1. Safety Policy

7.1 Safety Measures: All safety measures are implemented in accordance with the Road Traffic Act and industry regulations. Our drivers are qualified and competent and adhere to all regulations.

7.2 Driving Hours Regulation: The operating hours for our drivers are regulated by law. Neither the client nor any passenger shall cause any delay or interruption to the journey that could result in the driver breaching driving hour regulations.

7.3 Your Responsibility: Passengers should familiarise themselves with emergency exits and procedures. No standing or sharing of seats is permitted.

7.4 Disabled Passengers: Any special requirements for passengers with disabilities must be specified when booking. All liabilities related to the assistance and well-being of disabled passengers remain with the client.

 

  1. Carriage of Children

8.1 Accompanying Adults: We shall not be obliged to carry any child aged under 18 unless accompanied by an adult.

8.2 Seat Allocation: When travelling with children under your supervision, it is your responsibility to ensure that they are appropriately secured in a seat. Seat belts shall be worn at all times. Child seats may also be necessary but are subject to availability. Please inform us at the time of booking if a baby seat, child seat or booster is required.

  1. Luggage Policy

9.1 Luggage Allowance: Our standard luggage allowance assumes one suitcase (80 x 50 x 25cm; 15–20 kgs) and/or one piece of hand luggage (55 x 40 x 20cm; 8–10 kgs). Passengers intending to travel with multiple pieces of luggage or bulky items should notify West Cork Transfers at the point of booking. The passenger acknowledges that the driver has sole discretion regarding the carriage of their property. We reserve the right to refuse certain types of luggage, including excess luggage that may compromise vehicle safety while in motion. In such cases, refunds will not be issued.

9.2 Prohibited Items: West Cork Transfers does not permit the carriage of ‘Dangerous Goods’ as defined by relevant regulations and legislation. This includes items considered hazardous, dangerous, flammable, explosive, noxious or illegal.

9.3 Storage: Passengers must securely store all luggage, packages, bags, etc., as directed by the driver.

9.4 Insurance: West Cork Transfers is not liable for any loss or damage to personal items or luggage carried within our vehicles. Passengers are responsible for minimising the risk of loss and any damage caused by their luggage to persons or property. We recommend that passengers obtain appropriate insurance for their luggage.

  1. Lost Items Policy

10.1 Your Responsibility: Passengers are responsible for removing all waste, personal items and luggage from the vehicle. If passengers find property belonging to others inside our vehicles, they must hand it over to the driver once it is safe to do so.

10.2 Handling of Lost Items: If West Cork Transfers is informed of any belongings left behind or lost inside our vehicles, we will exercise reasonable care if the item is located.

10.3 Unclaimed Items: Unclaimed items will be held for 14 days following the taxi transfer. After this period, we reserve the right to dispose of unclaimed items as deemed appropriate. This may include opening and examining items, and disposing of those considered dangerous, perishable or unsuitable for storage.

 

  1. Delays Policy

11.1 Liability Limitation: West Cork Transfers shall not be held liable for any instances of passengers missing their flights, trains, buses or ferries, nor for any delay or failure of our services resulting directly or indirectly from acts of nature or forces beyond our reasonable control. Such instances include, but are not limited to, vehicle breakdowns, equipment failures, internet failures, acts of God, force majeure, accidents, traffic congestion, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour, fires, adverse weather conditions, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in electricity or other utility supplies. We shall not be liable for any direct or indirect, incidental, consequential, special or exemplary damages, loss or inconvenience suffered by our passengers and clients, regardless of how arising. This includes, but is not limited to, loss of profit, revenue, reputation, goodwill, other intangibles or business, even if the possibility of such loss or damage was foreseeable by us or brought to our attention.

11.2 Your Responsibility: If your flight, ferry, train or bus experiences significant delays, you must inform us as soon as possible. In case of unusually long delays due to immigration procedures, baggage reclaim, customs clearance or any other reason, you must promptly contact us with updates. Failure to do so may result in the release of your assigned driver and vehicle. Your contact telephone number must be reachable in case of delays. In the event that we cannot establish contact with the client or they fail to inform us of a delay, the booking will be considered a no-show, and no refund will be issued.

11.3 Travel Insurance: We strongly advise all passengers to travel with the necessary travel insurance to mitigate any unforeseen circumstances during their journey.

 

12: Damages

12.1 Liability: The passenger is liable for any damage they cause to the vehicle during the service provided by West Cork Transfers. In addition to the cost of repairs, the passenger is responsible for compensating West Cork Transfers for any lost earnings resulting from the vehicle being withdrawn from service due to the damage caused.

 

  1. Sub-contracts

13.1 Vehicles and Drivers: West Cork Transfers reserves the right to allocate any vehicle suitable for the client’s requirements. Where a vehicle cannot be supplied from our own fleet, we reserve the right to supply a similar or higher-spec vehicle without prior notice from another suitable company. Equally, where a driver cannot be supplied from our own team of drivers, we reserve the right to engage the services of an independent driver or a driver from another suitable company without prior notice. The same terms and conditions will apply to the replacement vehicle or driver as stated in the original booking.


  1. Your Use of Our Website

14.1 Personal Use: Our website is made available for your personal, non-commercial use only, except where otherwise authorised by us. It is your responsibility, bearing in mind the global nature of the internet, to comply with all relevant laws, which may apply to your use of our website. When using our website, you shall not commit or encourage a criminal offence or act contrary to the acceptable community standards generally.


  1. Website Links and Advertising

15.1 Links to Third-Party Websites: Our website contains links to other websites, platforms and services, some of which are not operated by West Cork Transfers or the WCC Group. These are operated by third parties over which we have no control or supervision regarding their content. The links are provided for your convenience only and do not constitute an endorsement or recommendation by West Cork Transfers. We are not responsible for the content, accuracy or opinions expressed on these third-party websites. Accessing third-party sites via our links is done at your own risk, and you agree that we bear no responsibility for any unintended or objectionable content on such sites. Third-party websites linked via our website are not covered by our T&Cs. Your use of such linked websites shall be subject to their terms of service. We accept no liability in relation to those sites and disclaim responsibility for any distress, loss or damage caused by accessing them.

15.2 Links to Our Website: We permit third parties to link to our website provided that the link is not misleading and does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services. By linking to our website, you authorise West Cork Transfers to link to any website owned or controlled by you.

 

  1. Communication

16.1 Your Responsibility: You are solely responsible for all content transmitted to us through our website, contact forms, email, telephone, in-person communication or post. We explicitly disclaim any liability associated with content shared by you.

16.2 Feedback and Suggestions: If you provide us with feedback, suggestions, ideas, comments or advice regarding the improvement of our services or website, you agree that your submissions become our property unless otherwise agreed upon by us. If you do not wish to grant us ownership of your submissions, please refrain from making such submissions.

16.3 Barred Clients: We shall not enter into any correspondence with or about a client or passenger who has been barred from using our services.

 

  1. Personal Data

17.1 Booking Details: When making a booking with West Cork Transfers through any means, it is imperative to provide accurate information. You are accountable for any inaccuracies in the information provided.

17.2 Privacy Policy and Cookie Usage: Your privacy is important to us. Please review our Privacy Policy here to understand how we collect, process and safeguard your personal data. Additionally, we utilise cookies on our website, the specifics of which are outlined in our Cookie Policy here. By accessing and using our website, you consent to be bound by the terms stipulated in our Privacy and Cookie Policies.


  1. Intellectual Property

18.1 Copyright and Trademarks: You acknowledge that West Cork Transfers and its website content, including text, images, graphics and logos identifying West Cork Transfers and/or our services, are subject to copyright, design rights, trademarks and/or other intellectual property rights. Without prior written consent from West Cork Transfers, you are not permitted to use any trademark, patent, design right, database right, copyright or any other intellectual property right of West Cork Transfers or our contractors/content suppliers. West Cork Transfers reserves all its rights.

18.2 Prohibited Actions: You agree not to systematically retrieve data or other content from our website to create or compile, directly or indirectly, a collection, compilation, database, directory or the like, whether by manual methods or through automated tools like data mining, robots, spiders, or site search/retrieval applications. Additionally, you agree not to index, screenscrape, reformat or frame any portion of our website. Under no circumstances are you permitted to publish, distribute, display, transmit, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works or otherwise reproduce in any format any portion of our website or software, any content on our website or other works, including printed or digital material. You are prohibited from using any such content in connection with any business or commercial enterprise, including media businesses, without our written permission. Furthermore, you may not sell or participate in any sale of, or exploit in any way, in whole or in part, any material made available on our website without our express written consent.

 

  1. Complaints

19.1 Making a Complaint: If you have a complaint about our services, we encourage you to seek a solution at the time by requesting assistance from the driver. If the issue remains unresolved, please follow these steps: submit your complaint in writing within 14 days of using our services by clearly stating the alleged issue in question to expedite the resolution process.


  1. Termination of Service

20.1 Our Rights: West Cork Transfers reserves the right to terminate, suspend or modify any part of our services at any time without prior notice. By using our services, you acknowledge and agree that:

  1. i) at our sole discretion, we may terminate your use of our services and website without prior notice for any reason;
  2. ii) we shall not be liable to you or any third party for terminating our services.

 

  1. Variation of Content

21.1 Our Rights: West Cork Transfers reserves the right, in its absolute discretion and without prior notice, to amend or remove any of our T&Cs or any content supplied in connection with our services or appearing on any page of our website. It is your responsibility to regularly review our terms (this page) for changes. By continuing to use our website or our transfer services, you will be deemed to have read, understood and agreed to be bound by these changes.

 

  1. Disclaimer, Waiver and Indemnity

22.1 Your Use: You acknowledge that your use of our services and our website is at your own discretion and risk, and you agree to waive to the fullest extent permissible by law any right to bring any claim or action against West Cork Transfers or our contractors, third-party advertisers, technology providers or other partners, for any loss, damage, costs or injury arising from such use.

22.2 Accuracy Disclaimer: We do not give any warranty or make any representation as to the accuracy or completeness of the information contained on our website or in printed material. Any clerical, typographical or accidental errors or omissions in any sales literature, quotation, price list, invoice or other document or information issued by us shall be subject to correction without any liability on our part. We disclaim all liability and responsibility arising from any reliance placed on our content by any user, passenger, client or anyone who may be informed of any of its contents. We do not warrant that the website is free from infection by viruses or anything else that has contaminating or disruptive properties.

22.3 Indemnification Clause: You agree to indemnify, defend and hold harmless West Cork Transfers, its owners, consultants, contractors, affiliates and technology providers from any and all third-party claims, liability, judgments, fines, penalties, fees, expenses, losses, damages to luggage or any such personal possessions owned by the passengers, and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of our services and website.

 

  1. General

23.1 Retention of Rights: West Cork Transfers’ failure to assert a right or provision under these T&Cs does not constitute a waiver or modification of that right or provision.

23.2 Severability: If any provisions of these T&Cs are found to be illegal, invalid, void or otherwise unenforceable (including any provision in which we exclude our liability to you) by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and remain in full force and effect.

23.3 Governing Law and Jurisdiction: These T&Cs, and all disputes and matters arising out of or in connection with them, shall be governed by, and interpreted in accordance with, the laws of Ireland and are subject to the exclusive jurisdiction of the Irish courts.

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Last updated 6 February 2024.

Should you have any questions regarding our Terms and Conditions, you can contact us via the contact forms available on this website, by email, telephone or through the post.